Draft pending legal review. This text is not yet in force. Items marked
[POR COMPLETAR](to be completed) and[VERIFICAR](to be verified) are resolved with the lawyer before publication.
You can ask us to delete your Siluo account and your data whenever you want. It is free.
How to ask
From the app
Open Settings and choose Delete account. [POR COMPLETAR] Confirm the exact name of the option once that screen exists. The app will ask you to confirm. Before that, you can export your data from the same screen.
From the web (without the app)
This is the way if you no longer have the app or cannot sign in.
- Write an email to [email protected].
- Send it from the email you used to create the account. That is how we check it is you.
- In the subject line, write: “Delete my account”.
If your email does not match the account, we may ask you for additional reasonable verification. This is so that nobody deletes another person’s account.
What is deleted
- Your account and the access with your email.
- Your profile.
- Your workouts, sets, routines and goals.
- Your body measurements and your history.
- Your progress photos stored in the cloud.
- Your consents and settings.
- Your friends and rankings data, if you used them.
We do not have photos that exist only on your phone. Delete them yourself from your device or by uninstalling the app.
How long it takes
We delete your data within a maximum of 30 days from when we receive your request, including photos in the cloud. We will confirm by email when it is done. After that, we will not be able to recover your account.
Backups are renewed over time, so the data may remain in them for a short additional period, and they are not used for anything else. [VERIFICAR] Exact backup rotation period of the provider.
What we may keep
We keep only what the law requires or allows us to keep, and only for as long as necessary. [VERIFICAR] With the lawyer. For example:
- The record that you asked for deletion and when it was completed, without your workout or health data.
- Payment or tax information, if any rule requires it.
Your subscription
Deleting the account does not cancel a subscription bought through Apple. Cancel it in your Apple account settings so you are not charged any more. See the Terms of use.
The waitlist
If you only joined the waitlist and have no account, we also delete your email. Write to [email protected] from that email with the subject “Delete waitlist”. The same maximum period of 30 days applies.
Questions?
Write to us at [email protected]. Your other rights over your data are in the Privacy policy.
Last updated: 2026-10-06 (draft).